These Terms and Conditions (the “Terms”) are an agreement between you and Natalie Milligan (“I”, “me”, “we” or “us”), a sole trader registered in the United Kingdom.
They govern your use of nataliemilligan.com (the “Website”), including any content, resources, digital products, courses, programmes and services offered on or through it, whether you are browsing as a guest, have downloaded a free resource, or have bought something.
Please read them before using the Website. By using the Website, requesting a resource, or making a purchase, you agree to these Terms and to my Privacy Policy. If you do not agree, please do not use the Website.
You must be 18 or over to use the Website or buy anything from me. By using it, you confirm that you are.
Changes to these Terms
I may update these Terms from time to time. Changes take effect when posted on this page and apply to everything you do on the Website after that. The most recent version always replaces earlier ones. Continuing to use the Website after a change means you accept it, so please check back occasionally.
Privacy
Your use of the Website is also governed by my Privacy Policy, which explains what information I collect and how I use it. By agreeing to these Terms you also agree to the Privacy Policy.
Access to the Website
I may withdraw, change or restrict any part of the Website at any time without notice, and I will not be liable if any part of it is unavailable at any time or for any period.
Where you are asked to provide details, for example to request a resource or make a purchase, you agree that everything you provide is accurate, current and complete.
If you are given, or choose, a username, password or other login details, for example for my customer library, you must keep them confidential and not share them with anyone. Your account is personal to you. Please tell me straight away at nat@nataliemilligan.com if you think someone else has used it. I may disable any login at any time if I reasonably believe these Terms have been broken.
Intellectual property
Everything on the Website, and everything you download or buy from me, including text, graphics, logos, images, guides, templates, swipe files, prompts, audio, video and the way it is all put together, belongs to me or my licensors and is protected by copyright and other intellectual property laws.
I grant you a limited, personal, non-exclusive, non-transferable licence to use the Website and anything you download or buy from it, for your own personal or internal business use, in line with these Terms.
You may not copy, reproduce, republish, sell, share, distribute, modify, create derivative works from, reverse engineer or otherwise exploit any of it, in whole or in part, without my written permission. You may not remove or change any copyright or attribution notices.
The Natalie Milligan name, logo and taglines, and the names of my products and programmes, are my trademarks and may not be used without my written permission.
Free resources
I offer free resources, such as guides and templates, in exchange for your email address. When you request one, I will send it to you and add you to my email list, from which you can unsubscribe at any time.
Free resources are licensed to you for your own personal or internal business use only. You may not sell, share or redistribute them, create derivative works from them, or offer competing products or services based on them.
Buying from me
Prices and payment
Prices are shown in US dollars unless stated otherwise. Your bank or card provider may apply its own conversion rate and fees if you pay in another currency. Prices do not include any sales taxes, VAT or duties that may apply where you live, which will be added at checkout where required.
Payments are processed by Stripe and, where offered, PayPal, through my checkout provider, ThriveCart. I do not see or store your full card details. By placing an order you confirm that you are authorised to use the payment method you provide.
I may change prices at any time. Changes do not affect orders already placed.
Order confirmation
Your order is accepted when you receive a confirmation email. If I cannot fulfil an order for any reason, for example a pricing error or a payment that does not go through, I will let you know and refund anything you have paid for it.
Delivery of digital products
Digital products are delivered electronically, usually by email and through my online customer library, straight after payment. Access is personal to you and must not be shared. Please keep a copy of anything you download, as I cannot guarantee that products will stay available indefinitely.
Refunds and your right to cancel
I want you to be happy with anything you buy from me, and I also want to be straight with you about how refunds work for digital products.
Instant digital products, such as guides, swipe files, templates, audio and prompt packs, are delivered immediately after payment. Under the Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel a purchase made online. By buying a digital product from me, you expressly agree that I will deliver it straight away, and you acknowledge that once delivery has begun you lose that right to cancel. This means that digital products are non-refundable once you have accessed or downloaded them, except where required by law.
That said, if something is genuinely wrong, for example the product is not as described, a file is faulty, or you have been charged twice, email me at nat@nataliemilligan.com within 14 days and I will put it right.
Courses, programmes and coaching have their own refund terms, which are set out on the relevant sales page and in your purchase confirmation. Those terms apply to that purchase. Where they require you to show that you have done the work before requesting a refund, that requirement forms part of the agreement.
If I refund a purchase, your licence to use the product ends immediately. You must stop using it and delete any copies, including downloads, recordings, templates and access to any members’ area or community.
Nothing in these Terms affects your statutory rights as a consumer.
Courses, programmes and paid content
Any course, programme, membership or other paid content is licensed to you for your own personal or internal business use only. You may not share your access, copy or redistribute the material, create derivative works from it, or use it to build competing products or services. Any additional terms shown on the sales page for a specific product form part of your agreement with me.
Educational purposes only
The content on the Website and in my products is for general educational and informational purposes. It is not legal, financial, tax, medical or any other kind of professional advice, and it does not take account of your individual circumstances. Please use your own judgement and take professional advice where appropriate before acting on it.
No guarantee of results
I have done my best to make sure everything I publish is accurate and useful, but I cannot guarantee it is complete or error-free, and I make no promises about the results you will get from using it. Your results depend on your own effort, your situation and many things outside my knowledge and control. Examples and case studies, whether from clients or otherwise, show what is possible, not what is typical, and are no guarantee that you will achieve the same.
You take full responsibility for your own decisions and actions, and for any consequences of using, or not using, anything you learn from me.
Electronic communications
By using the Website or emailing me, you agree to communicate with me electronically, and you agree that agreements, notices and other communications I send you by email or post on the Website satisfy any legal requirement that they be in writing.
Sending me an email does not by itself create a business or contractual relationship between us. I will take reasonable steps to keep our communications confidential, but I cannot guarantee their security and may be required to disclose them by law.
Communities and communication features
Where the Website or my products include a community, comment section, forum, chat or similar feature, you agree to use it respectfully and lawfully. In particular you must not post anything that is defamatory, abusive, harassing, obscene, infringing, misleading or unlawful, must not post anything you do not have the right to share, must not upload anything harmful such as malware, must not advertise or spam, and must not collect other people’s information without their consent.
I am not obliged to monitor these features, but I may remove any material and suspend or end anyone’s access at my discretion, without notice. I do not endorse and am not responsible for what other people post. Please be careful about what personal information you share.
Things you send me
You keep ownership of anything you send me, such as feedback, testimonials, comments or suggestions (“Submissions”). By sending a Submission you give me a free, worldwide, perpetual licence to use, reproduce, edit, adapt, publish and display it in connection with my business, including publishing your name and business name alongside a testimonial, unless you ask me not to. You confirm that you have the right to send it and that it does not infringe anyone else’s rights. I am not obliged to use any Submission and may remove one at any time.
Guests and third-party contributors
From time to time I publish content from third parties, for example podcast guests, interviews or guest articles. I do not control what they say, have not independently verified it, and am not responsible for it. Guests who appear on any podcast or content I produce agree that I own the recording and may use, edit and distribute it.
Links to other websites and services
The Website links to other websites and services that I do not control, including the tools I use to take payment, deliver products and book calls. I am not responsible for their content, availability or practices, and a link is not an endorsement. Some services on the Website are provided by these third parties, and by using them you agree that I may share the information needed for them to provide that service to you.
No warranties
The Website and everything on it is provided “as is” and “as available”. To the fullest extent the law allows, I make no warranties or representations, express or implied, about the Website or its content, including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy or non-infringement.
Limitation of liability
Nothing in these Terms limits or excludes my liability for death or personal injury caused by my negligence, for fraud, or for anything else that cannot be limited or excluded by law.
Subject to that, to the fullest extent the law allows, I will not be liable for any loss or damage arising from your use of, or inability to use, the Website or anything you download or buy from it, whether in contract, tort (including negligence) or otherwise, including any indirect or consequential loss, loss of profit, loss of business, or loss of data.
If I am found liable to you for any reason, my total liability will be limited to the amount you paid me for the product or service concerned in the twelve months before the claim arose.
Indemnity
You agree to compensate me for any losses, costs or liabilities, including reasonable legal fees, that I suffer because you have broken these Terms, misused the Website or my products, infringed anyone’s rights, or broken the law.
Ending your access
I may suspend or end your access to the Website, or to any product or service, at any time and without notice if I reasonably believe you have broken these Terms. Any parts of these Terms that by their nature should survive, such as intellectual property, limitation of liability and indemnity, will continue to apply.
International users
The Website is operated by a business registered in the United Kingdom. If you use it from elsewhere, you are responsible for complying with your local laws.
General
These Terms, together with the Privacy Policy and any product-specific terms shown at the point of sale, are the whole agreement between us about the Website and replace any earlier communications.
Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between us.
If any part of these Terms is found to be invalid or unenforceable, the rest will continue to apply, and the invalid part will be replaced by a valid one that comes closest to its original intent.
If I do not enforce a right under these Terms straight away, that does not mean I have given it up.
A printed version of these Terms and of any electronic notice will be admissible in any legal proceedings. These Terms are written in English, and the English version prevails over any translation.
Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except that if you are a consumer living elsewhere you may also rely on the mandatory consumer protection laws of your own country and bring a claim in your local courts.
Contact
Questions about these Terms are welcome.
Email: nat@nataliemilligan.com